Our support agents are available 24/7 for Phone, Chat or Ticketing support.
We want you to know Metropolitan Host is a provider of world-class products at incredible prices. We also want you to know that we take great pride in providing our customers with excellent customer service. Should you have any questions or issues, we invite you to take advantage of one of the several avenues we provide to get you the service you need.
Hate waiting for the next available agent?
So do we. We overstaff all shifts so that there is always someone to pick up the phone or online chat, so you don't have to wait more than a few seconds for the next available operator. We also evaluate each employee's speed, as well as the team performance as a whole, on a regular basis.
In-house issue tracking and load balancing.
We invest a lot of technical and human power to make our support efficient and fast. We have implemented in-house systems for fast issue tracking and load balancing of the incoming requests for all our agents.
We help more than other hosting providers!
Application Specific Support
Aside from providing an easy and hassle-free CMS installation and free migration, we also help you with popular script extensions, plugins and templates, investigate and fix application-related issues and requests that other hosts turn down as beyond their scope.
The Human Side of Customer Support
We've put up personal profiles of all our employees. Each time you get in touch with one of our representatives via our Support Center, you will be able to see their profile with technical background, years of experience, specific areas of expertise and interests. Putting the face behind the name and the title in the digital age makes communication more human - and ultimately far more pleasant.