Welcome to MetropolitanHost support. Whether you are browsing our premium website templates, setting one up, or planning a custom WordPress build, this page shows you exactly how to reach our team and which channel is fastest for your question. You do not need an account to get help — anyone can contact us.
Ways to get help
Pick the channel that fits your question best. Every message is answered by the studio the same business day, 9am–6pm New York time.
Live chat — fastest answer
Click the live-chat button on any page of our site and a member of the studio team will reply during New York business hours (9am–6pm ET). Live chat is the quickest way to ask a pre-sales question, check a licensing detail, or get pointed to the right resource.
Contact form — support questions and custom quotes
Use our contact form for support questions or to request a custom development quote. Tell us what you need and the team will reply with a tailored solution and a fixed-price quote. This is the best route when your request needs detail — for example a custom WordPress feature, a WooCommerce setup, or bulk licensing.
Prefer email? Write to us at info@metropolitanhost.com and we will get back to you the same business day.
Browse the FAQ first
Many questions are answered instantly in our FAQ, which covers common topics on templates, licensing, support, and purchases. It is a good first stop before reaching out.
Premium 30-minute support call
Want hands-on guidance? Book our paid Premium 30-Minute Support Call — a 30-minute Google Meet session with a WordPress expert. It is ideal for a theme-settings walkthrough, colour and typography guidance, plugin recommendations and setup help, installation questions, or any other WordPress question you want answered live.
What we can help with
- Template purchase support and setup guidance — choosing the right template and getting it running.
- Custom WordPress development quotes — describe your project and receive a tailored, fixed-price quote via the contact form.
- WordPress services — theme installation, speed optimization, and WooCommerce setup.
- Order and licensing questions — help with your purchase and how your license applies.
- Bulk licensing — buying templates at scale for teams or agencies.
Frequently asked questions
How quickly will I get a reply?
The same business day, during New York hours (9am–6pm ET), by live chat or email.
Do I need an account to contact support?
No. Anyone can reach us through live chat, the contact form, or email at info@metropolitanhost.com — whether or not you have bought anything yet.
Can you help me install my template or set up WooCommerce?
Yes. Our WordPress services include theme installation, speed optimization, and WooCommerce setup. For step-by-step help during a live session, you can also book the Premium 30-Minute Support Call with a WordPress expert.
How do I get a custom WordPress development quote?
Send the details through our contact form. The team will reply with a tailored solution and a fixed-price quote.
I have a question about an order or license. Can you help?
Yes. We handle order and licensing questions, including bulk licensing. Reach out via live chat or the contact form and we will sort it out.
What is the Premium 30-Minute Support Call?
It is a paid 30-minute Google Meet with a WordPress expert. You can use it for a theme-settings walkthrough, colour and typography guidance, plugin recommendations and setup help, installation questions, or any WordPress question you want answered live.
Existing customers and hosting
Already a customer? Sign in to the client portal to manage your account, billing, hosting, and templates in one place. For hosting, domain, or email support, our sister brand handles it directly at hosting.metropolitanhost.com.